Projects & Training Manager

Key Responsibilities

A. Enterprise Project Management & Delivery Excellence

• Manage and deliver multiple concurrent enterprise ICT projects at scale.

• Develop and maintain project charters, WBS, timelines, budgets, risks, and communication plans.

• Ensure project teams follow Panache’s implementation standards, methodologies, and quality guidelines.

• Lead solution validation, testing cycles, UAT support, deployment coordination, and go-live readiness.

• Coordinate with technical, functional, commercial, and support teams to maintain delivery momentum.

• Track contract deliverables, renewals, and project-related financial milestones.


B. Quality Assurance, Governance & Process Improvement
• Establish delivery controls, documentation standards, and compliance with internal methodologies.

• Conduct quality reviews at all phases, from requirements, design, development, testing, and deployment.

• Maintain project dashboards and status reports for management visibility.

• Lead continuous improvement initiatives across project delivery, methodology adoption, and operational efficiency.


C. Stakeholder & Client Engagement

• Serve as the primary point of contact for client communication during project cycles.

• Lead review meetings, steering committees, and progress updates with senior client stakeholders.

• Identify, manage, and resolve issues and escalations proactively.

• Build trust with clients by demonstrating professionalism, solution knowledge, and disciplined delivery.


D. Training, Certification & Competency Development
• Lead all training programs for internal teams and client organizations.

• Develop structured training plans covering:

- Dynamics 365 BC, F&O, HRM, Supply Chain & CRM o SAP ERP
- Microsoft 365
- Custom applications & portals

- Project methodologies (Agile, SureStep, PMP/Prince2)

- Business and IT Professional training across all industries.

• Manage onboarding and continuous upskilling of consultants, project managers, and functional analysts.

• Ensure internal staff maintain mandatory certification levels as required by Panache’s standards.

• Develop training manuals, guides, and knowledge-base assets.

E. Team Leadership & Resource Coordination
• Manage a multidisciplinary team of project managers, trainers, functional consultants, and implementers.

• Conduct performance reviews, coaching, skill-gap assessments, and succession planning.

• Assign resources to projects, ensuring optimal utilization and workload balance.

• Mentor junior team members and guide professional development.

• Initiate and enforce project implementation human resources recruitment to ensure optimal capacity and staffing at all times.

F. Pre-Sales & Proposal Support
• Support solution design and proposal development for RFPs and tenders.

• Contribute to preparation of project scopes, timelines, delivery methodologies, and resource estimates.

• Participate in client demos, presentations, and clarifications during pre-sales cycles.

G. Business & IT Professional Trainings
• Establish and lead Panache’s Commercial Training Division as a core revenue-generating business line.

• Design and package training programs for enterprise, government, SMEs, and individual learners.

• Develop training catalogs, pricing models, certification pathways, and annual public training calendars.

• Deliver professional trainings in digital transformation, ERP & business applications, cybersecurity, cloud, software development, integrations, data analytics, AI, automation, and business skills.

• Coordinate B2B/B2G training engagements, corporate academies, and sector-focused programs.

• Ensure all training delivery meets international standards and supports accreditation requirements.

• Manage partnerships with certification bodies, technology vendors, and accreditation entities.

• Work with Commercial/Marketing teams to promote training products and drive sales pipelines.

• Track revenue, margins, and profitability to ensure sustainable growth of the training division.



Skills & Competencies
Technical & Delivery Skills
• Deep understanding of ERP/CRM ecosystems, cloud technologies, integrations, and project delivery.

• Strong grounding in SDLC, testing frameworks, documentation standards, and quality assurance.

Leadership & People Management
• Ability to lead, inspire, and hold teams accountable.

• Skilled in training, coaching, and capability development.

Communication & Stakeholder Management
• Excellent verbal and written communication.

• Ability to engage senior-level stakeholders and manage escalations.

Commercial Awareness
Understanding of project costing, contract deliverables, milestone invoicing, and revenue alignment.

Problem-Solving & Analytical Thinking
Ability to navigate ambiguity, manage risks, and make informed decisions under pressure.



Success Indicators
• 90–95% on-time, on-budget project delivery.
• High client satisfaction scores and reduced project escalations.

• Strong certification compliance across internal teams.

• Accurate tracking of deliverables, documentation, and milestone invoicing.

• High adoption rates and user satisfaction after training.

• Continuous improvement in delivery frameworks and training quality.

• Achievement of annual training revenue targets exceeding $1M, high learner satisfaction scores, establishment of strong certification partnerships, and consistent profitable operation of the Commercial Training Division.