Chief Operations Officer (COO)

Key Responsibilities

1. Strategic & Operational Leadership
• Translate Panache’s vision into actionable strategies, operational frameworks, and measurable execution plans.

• Lead and harmonize all departments, Technical, Projects, Sales, Support, Security, and R&D, into a coordinated operational engine.

• Establish governance structures, SOPs, dashboards, and KPIs to drive delivery excellence, client satisfaction, and operational efficiency.

• Guide annual and quarterly planning cycles to support Panache’s growth trajectory and Pan-African operational scale.

2. Commercial Leadership & Revenue Accountability
• Oversee and enforce commercial discipline to ensure sales targets are consistently achieved and exceeded.

• Coordinate commercial operations to sustain financial stability, positive cashflow, and predictable revenue cycles.

• Supervise sales engineering, opportunity qualification, technical solutioning, pricing strategies, and bid management.

• Ensure conversion of all viable leads, strong pipeline governance, and strategic support for enterprise/government engagements.

• Drive profitability analysis, contract performance, and post-contract revenue assurance.


3. Technology Leadership & Solutions Governance
• Provide oversight across all enterprise technologies including:
- Dynamics 365 BC, F&O, CRM

- Microsoft 365 Enterprise Applications
- SAP
- API-driven integrations, cloud platforms, automation systems
- Enterprise-grade portals and mobile applications

• Define architectural standards, coding best practices, DevOps automation, documentation quality, and product lifecycle governance.

• Drive technical innovation, modernization initiatives, and adoption of emerging technologies aligned to Panache’s Pan-African ambitions.

4. Project Delivery, Implementation & Client Success
• Oversee end-to-end delivery of enterprise implementations, automations, integrations, upgrades, migrations, and development projects.

• Ensure all projects meet timelines, budgets, quality benchmarks, and contractual obligations.

• Lead resource acquisitions, allocation, project governance, risk management, and executive escalation handling.

• Strengthen client relationships through structured engagement, service excellence, and proactive support.

• Create a reliable post-go-live support framework to sustain lifecycle value for clients.

5. ICT Security, Compliance & Infrastructure Governance
• Oversee cybersecurity, identity and access management, cloud security, compliance, and data protection frameworks.

• Lead Business Continuity, Disaster Recovery, and operational reliability for all mission-critical environments.

• Ensure adherence to regulatory requirements and industry security standards across all business units.

6. People Leadership, Culture & Organizational Development
• Build, mentor, and empower high-performing cross-functional teams across technical, commercial, and operational departments.

• Lead staff certifications, competency development, leadership pipeline development, and workforce planning.

• Foster a culture of excellence, accountability, innovation, and Pan-African impact.

• Strengthen collaboration, communication, and alignment across the organization.

7. Research, Innovation & Market Expansion
• Drive R&D initiatives for new technologies, automation frameworks, and market-driven solutions.

• Lead competitive intelligence and market analysis for African expansion.

• Evaluate and recommend strategic partnerships, technological opportunities, and market-entry strategies.


Key Competencies & Skills
Technical Mastery
• Deep understanding of:
- Dynamics 365 BC, F&O, CRM

- Microsoft 365 enterprise applications
- SAP ERP
- Portals, mobile apps, enterprise integrations & cloud-native systems o DevOps, API-first architectures, cybersecurity frameworks

• Strong command of software development lifecycles and enterprise solution delivery.

Commercial & Financial Acumen (Strongly Emphasized)
• Proven capability to lead commercial operations, enforce sales discipline, and achieve revenue targets.

• Strong ability to drive lead conversion, ensure pipeline quality, and maintain financial stability.

• Thorough understanding of enterprise procurement, government ICT bids, and contract profitability.

Execution & Operational Excellence
• Exceptional ability to translate strategy into structured, measurable execution.

• Strong decision-making, analytical, and problem-solving capabilities.

• Skilled in project governance, service delivery, and cross-functional coordination.

Leadership & Stakeholder Management
• Executive presence, strong communication, and high emotional intelligence.
• Ability to manage relationships with governments, enterprises, partners, and Pan-African stakeholders.


Success Indicators
• Achievement of monthly, quarterly, and annual sales and revenue targets.

• Strong cashflow and organizational financial stability.

• Excellence in project delivery and client satisfaction.

• Operational efficiency, security maturity, and risk mitigation.

• Growth in technical competencies, certifications, and organizational capability.

• Successful contribution to Panache’s Pan-African expansion strategy.